At Arydee (operated by ARDENVA GROUP LLC), we want you to be happy with your purchase of our residential ceiling lights, floor lamps, and indoor lighting fixtures. If you are not completely satisfied with your order, we're here to help.
This Refund & Return Policy applies to orders placed directly through Arydee.com and shipped to customers in the United States.
If you have any questions about a return, refund, or exchange, please contact us at contact@Arydee.com.
Returns & Exchanges
How Do I Request a Return or Exchange?
If you would like to return or exchange an item, please contact us at: contact@Arydee.com
Please provide your order number and the product(s) you would like to return or exchange. Our customer service team will review your request within 24 business hours and provide you with the appropriate return instructions.
What Is Your Return Policy?
We accept eligible returns within 90 days of receiving your order.
To be eligible for a return, the item must be:
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Unused and uninstalled
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In its original condition
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In its original packaging (including all hardware, manuals, and accessories) where applicable
Your order number must be provided when requesting a return.
Return Shipping Costs
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Change of Mind / Customer-Initiated Returns: For returns due to change of mind, buyer's remorse, or ordering the wrong product, the customer is responsible for the return shipping costs.
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Damaged, Defective, or Incorrect Items: If a product arrives damaged, defective, incorrect, or different from what was ordered, please contact us before returning the item. If the issue is confirmed to be our responsibility, we will provide an appropriate return solution at no cost to you, which may include a prepaid return label.
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Restocking Fees: No restocking fees apply (
$0.00).
Please do not send a return before contacting us and receiving return instructions.
How Do I Return an Item?
Once your return has been approved, we will provide you with the appropriate return instructions and confirm the return address (8206 Louisiana Blvd NE, Ste A #11174, Albuquerque, NM 87113, United States).
Please:
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Pack the lighting fixture or item securely in its original packaging to prevent damage during transit.
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Follow the return instructions provided by our customer service team.
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Ship the package using the instructed shipping method.
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Keep your shipping receipt and tracking information until your return has been processed.
If you have not received your return instructions, please contact: contact@Arydee.com
Exchanges
We accept exchanges for eligible products within 90 days of delivery.
Please contact us at contact@Arydee.com with your order number and the product you would like to exchange. Our customer service team will provide you with the appropriate instructions.
What If I Receive the Wrong Product?
If you receive a product that is different from the one you ordered, we're sorry about the mistake.
Please contact contact@Arydee.com as soon as possible and provide:
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Your order number
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A description of the issue
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Clear photographs of the product and packaging you received
We will review the issue and provide an appropriate solution promptly.
What If My Product Is Damaged or Defective?
If your product arrives damaged or defective, please contact us before returning the item.
Send an email to contact@Arydee.com with your order number and clear photographs showing the issue.
We will review the situation and work with you to find an appropriate solution. If the issue is confirmed to be our responsibility, we will provide a return or replacement solution at no additional cost to you.
Refunds
Once your returned item has been received and inspected, eligible refunds will be processed within 2–5 business days.
Refunds will be issued in USD ($) to the original payment method used to place the order. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Original shipping charges (if any) are non-refundable, unless the return is due to an error on our part or a defective or incorrect product.
Return Exceptions
The following items may not be eligible for return:
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Items damaged due to misuse, improper handling, improper electrical installation, or negligence
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Final-sale items, where clearly identified at the time of purchase
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Custom-made or personalized items
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Items that have been used, installed, modified, or are not returned in their original condition
Orders Purchased from Other Websites
This return policy applies only to purchases made directly through Arydee.com.
If you purchased an Arydee product from another website, marketplace, retailer, or third-party seller, please contact the seller from whom you made your purchase and follow their return policy.
Contact Us
For any questions or to initiate a return, refund, or exchange, please contact our customer service team:
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Store / Company: ARDENVA GROUP LLC
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Brand: Arydee
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Business & Return Address: 8206 Louisiana Blvd NE, Ste A #11174, Albuquerque, NM 87113, United States
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Email: contact@Arydee.com
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Phone: +44 7862 128568
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Website: Arydee.com
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Operating Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
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Response Time: We respond to all enquiries within 24 business hours.