Shipping Policy

Thank you for choosing Arydee! We're delighted to serve you with our residential ceiling lights, floor lamps, and indoor lighting fixtures. Please take a moment to review our Shipping Policy to ensure a smooth and satisfying shopping experience. This policy explains delivery costs, order processing, and estimated transit times.

Destinations & Free Standard Delivery

We currently ship exclusively to customers in the United States.

Standard shipping is free on all United States orders ($0.00; no shipping charge at checkout), with no minimum spend and no hidden handling surcharges. Available delivery destinations for your order are confirmed at checkout.

Order Cut-Off & Processing Time

• Daily Order Cut-Off: 5:00 PM GMT, Monday to Friday. Orders placed after this time, on weekends, or on public holidays enter processing on the next business day.

• Processing Time: Orders are typically processed within 1–2 business days (Monday to Friday, excluding public holidays) after payment confirmation. Processing time is separate from transit time.

During peak seasons, holidays, promotions, or periods of high demand, processing times may occasionally take longer. We appreciate your patience and understanding.

Shipping Rates & Delivery Estimates

Delivery times are estimates and begin after your order has been processed and dispatched. Actual delivery times may vary depending on the destination, carrier disruptions, weather conditions, holidays, customs checks, and other circumstances outside our control.

Important Delivery Notice

Due to periods of high demand, holidays, or increased carrier volumes, some orders may experience an additional 2–3 business day delay. We appreciate your understanding during these periods.

Dispatch Origin

Lighting fixtures are dispatched from our fulfillment warehouses depending on the specific item and destination. Please contact us before ordering if you need the exact dispatch location for your item.

Our Albuquerque, New Mexico business and return address is shown below. Please note that a business or return address is not necessarily the facility from which an item is dispatched.

How Do I Check the Status of My Order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link at the email address used at checkout.

Please allow up to 48 hours for carrier tracking updates to appear after the first scan. You can check your dispatch email or visit our Track Your Order page at any time.

If your estimated delivery date has passed, tracking is not updating, or you have not received your order within 10 business days after receiving your shipping confirmation email, please contact us at contact@Arydee.com with your name and order number so we can look into the status of your delivery.

Shipping to P.O. Boxes

We may be able to ship to P.O. Boxes within the United States depending on the shipping carrier and package dimensions. If a carrier is unable to deliver to a P.O. Box, we may contact you to request an alternative physical delivery address.

Customs, Duties & Import Fees

For orders shipped to the United States, if an item is dispatched from an international fulfillment center, customers may be responsible for any applicable customs duties, import taxes, or fees imposed by local authorities. These charges are outside of Arydee's control and are not included in the product or shipping price unless otherwise stated at checkout.

Delivery Problems, Damaged, or Incorrect Orders

Please check your delivery address carefully before completing checkout, and contact us promptly if it needs correcting.

If your parcel is lost, arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible at contact@Arydee.com. Please include your order number and clear photographs showing the condition of the item. We review damaged, lost, or incorrect orders on a case-by-case basis and will investigate and arrange an appropriate solution.

Refunds, Returns & Exchanges

We accept returns within 90 days of delivery, provided that the item is unused and returned in its original condition and packaging.

For eligible returns, the refund will cover the amount paid for the returned product. Return shipping costs may be deducted from the refund where applicable. For complete information about our returns and refund process, please see our Refund & Return Policy.

Contact Us & Business Information

If you have any questions about your order or our Shipping Policy, please contact our customer support team:

• Store / Company: ARDENVA GROUP LLC

• Brand: Arydee

• Website: Arydee.com

• Email: contact@Arydee.com

• Phone: +44 7862 128568

• Business & Return Address: 8206 Louisiana Blvd NE, Ste A #11174, Albuquerque, NM 87113, United States

• Operating Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

• Response Time: We respond to all enquiries within 24 business hours.