At Arydee (operated by ARDENVA GROUP LLC), we understand that sometimes you may need to change or cancel your order. We will do our best to help whenever possible.
This Order Cancellation Policy applies to orders placed through Arydee.com for delivery within the United States.
How Can I Cancel My Order?
You may request to cancel your order within 1 hour of placing the order.
If your order confirmation email includes a cancellation option, you can use the cancellation link provided in the email.
If you are unable to cancel your order through the cancellation link, please contact us as soon as possible at: contact@Arydee.com
Please include your order number and clearly state that you would like to cancel your order.
After 1 Hour
After the 1-hour cancellation period, your order may already have entered processing (which takes 1–2 business days, Monday to Friday, with a daily order cut-off of 5:00 PM GMT) or fulfillment.
We will still do our best to accommodate your request, but cancellation is not guaranteed once the order has entered processing or has been dispatched.
If your order has already been dispatched, you can return the item after delivery in accordance with our Refund & Return Policy (within 90 days of receiving your order).
I Accidentally Canceled My Order. Can I Resume It?
Once an order has been successfully canceled, it cannot be reactivated.
If you still wish to purchase the lighting fixture or product, you can simply place a new order through Arydee.com.
If you have any questions, please contact us at: contact@Arydee.com
How Do I Know If My Order Was Successfully Canceled?
If you cancel your order using the cancellation option provided in your order confirmation email, or by contacting our support team, you will receive a cancellation confirmation email once the cancellation has been successfully processed. Any authorized payment will be refunded in USD ($) to your original payment method within 2–5 business days.
If you do not receive a cancellation confirmation email, please contact us at: contact@Arydee.com
Please include your order number so that we can check the status of your cancellation request.
Orders Containing Gift Cards
If your order contains a gift card and you would like to cancel or modify the order, please contact us as soon as possible at: contact@Arydee.com
Please include your order number and explain the cancellation or change you would like to make.
Contact Us
If you have any questions about order cancellations, please contact our customer support team:
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Store / Company: ARDENVA GROUP LLC
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Brand: Arydee
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Business & Return Address: 8206 Louisiana Blvd NE, Ste A #11174, Albuquerque, NM 87113, United States
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Email: contact@Arydee.com
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Phone: +44 7862 128568
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Website: Arydee.com
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Operating Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
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Response Time: We respond to all enquiries within 24 business hours.