Frequently asked questions

Frequently Asked Questions – Arydee

Contact

How can I contact Arydee?

You can contact our customer support team through:

Email: contact@Arydee.com
Phone: +44 7862 128568
Website: https://Arydee.com

Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT).

We aim to respond to all customer enquiries within 24 business hours.

For the fastest assistance, we recommend contacting us by email and including your order number if your enquiry concerns an existing purchase.

Ordering

How can I pay?

We accept major payment methods available at checkout, which may include Visa, Mastercard, PayPal, and other supported payment options.

All transactions are processed through secure payment systems to help protect your payment information.

What currency will I be charged in?

Arydee currently serves customers in the United States only.

Prices and the final transaction currency are displayed during checkout. Where USD pricing is available, your order will be charged in US Dollars ($).

Your bank or payment provider may apply additional currency conversion or transaction fees where applicable.

Can I buy Arydee products in a physical store?

Arydee operates as an online retailer specializing in residential lighting products, including ceiling lights, floor lamps, and indoor lighting fixtures.

You can explore our product collections and place orders directly through our website:

https://Arydee.com

How do I choose the right lighting fixture?

We recommend reviewing the specifications provided on each product page before placing your order.

Please check:

Product dimensions and measurements.
Lighting type and intended application.
Voltage and electrical compatibility.
Bulb requirements and compatibility.
Installation requirements.
Color, finish, and design specifications.

If you need assistance choosing a ceiling light, floor lamp, or indoor lighting fixture, please contact us at contact@Arydee.com.

Can I change or cancel my order?

We aim to process orders quickly to ensure timely delivery.

You can request cancellation within 1 hour of placing your order.

To request a cancellation or modification, please email contact@Arydee.com with your order number as soon as possible.

After the cancellation window, your order may already have entered processing or fulfillment, and cancellation may no longer be possible.

If your order has already been dispatched, you may need to wait for delivery and request a return according to our Refund & Return Policy.

I didn't receive my order confirmation. What should I do?

After completing your purchase, an order confirmation email is normally sent to the email address provided during checkout.

If you have not received it:

Check your spam or junk email folder.
Verify that you entered the correct email address.
Contact us at contact@Arydee.com if you still cannot locate the confirmation.

Please include your name and any available order information so our team can assist you.

Discounts

How do I use a discount code?

If you have a valid Arydee discount code, enter it in the designated discount code field during checkout.

Apply the code before completing your purchase to receive the applicable discount.

Discount codes may be subject to specific terms, expiration dates, or promotional restrictions.

Do you offer bulk discounts?

If you are interested in purchasing multiple lighting fixtures for your home, business, or renovation project, please contact us at contact@Arydee.com.

Include the products and quantities you are interested in, and our team will review your enquiry and let you know whether a bulk-order offer is available.

Shipping & Delivery

Where does Arydee ship?

Arydee currently ships exclusively to the United States 🇺🇸.

We do not currently offer delivery to the United Kingdom or other international destinations.

Available delivery addresses are confirmed during checkout.

How much does shipping cost?

We offer FREE Standard Shipping on all orders within the United States.

There is no minimum purchase requirement and no additional standard shipping or handling surcharge.

Standard Shipping: $0.00

How long does delivery take?

Orders are typically processed within 1–2 business days, Monday through Friday, excluding public holidays.

Our daily order cut-off time is 5:00 PM GMT.

Orders placed after the cut-off time, on weekends, or on public holidays begin processing on the next business day.

Shipping Information	Estimated Time
Order Processing	1–2 business days
United States Transit	6–9 business days
Total Estimated Delivery	7–11 business days
Standard Shipping Cost	FREE

Delivery estimates may vary due to carrier disruptions, holidays, weather conditions, customs checks, or other circumstances beyond our control.

Where are Arydee products shipped from?

Arydee lighting fixtures are dispatched from fulfillment locations in the United States and the United Kingdom.

The dispatch location depends on the product and delivery destination.

Although some products may be dispatched from the United Kingdom, we currently accept delivery orders only for the United States.

If you would like to confirm the dispatch origin of a particular lighting fixture before purchasing, contact contact@Arydee.com.

Will I receive tracking information?

Yes. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.

Please allow up to 48 hours for tracking information to become available after the carrier's initial scan.

You can monitor your shipment through the link provided in your shipping confirmation email or through our Track Your Order page.

What should I do if my order is delayed?

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team at:

contact@Arydee.com

Please include your order number and shipping details so we can investigate the delivery status.

During particularly busy periods or holidays, some shipments may experience additional delays.

Can I change my shipping address after placing an order?

If you notice an error in your shipping address, please contact us immediately at contact@Arydee.com.

We will attempt to update your delivery details before the order is dispatched.

However, address changes cannot be guaranteed once an order has entered fulfillment or has been shipped.

Do I have to pay customs or import charges?

Some Arydee lighting products may be shipped from our United Kingdom fulfillment location to the United States.

Depending on the shipment and applicable regulations, customs duties, import taxes, or government-imposed charges may apply.

Any applicable charges not included at checkout will be handled according to the relevant shipping terms and regulations.

Arydee does not apply undisclosed standard shipping or handling surcharges.

What happens if my order arrives damaged or incorrect?

If your lighting fixture arrives damaged, defective, or different from the item ordered, please contact us promptly at contact@Arydee.com.

Please provide:

Your order number.
A description of the issue.
Clear photographs of the item and packaging, where applicable.

Our support team will review your case and help arrange an appropriate solution according to our policies and applicable consumer rights.

Returns & Refunds

Can I return my order?

Yes. We offer a 90-day return period for eligible products.

To request a return, contact contact@Arydee.com with your order number and the details of the lighting fixture you wish to return.

Returned products generally must be unused and in their original condition, subject to our Refund & Return Policy.

Any applicable mandatory consumer rights remain unaffected.

How do I request a return?

Please contact our customer support team before returning any product.

Email contact@Arydee.com with:

Your order number.
The product you wish to return.
The reason for your return.
Photographs, if the item arrived damaged or defective.

Once your request has been reviewed and approved, our support team will provide the appropriate return instructions.

Please do not send items back without first contacting our team and receiving return instructions.

Can I exchange a lighting fixture?

Eligible products may be exchanged within 90 days of delivery, subject to our Refund & Return Policy.

If your lighting fixture arrives damaged, defective, or incorrect, or if you wish to request an eligible exchange, please contact us at contact@Arydee.com.

Include your order number and a description of your request.

Our team will review the exchange eligibility and provide further instructions.

How long does a refund take?

Once your approved return has been received and inspected, refunds are generally processed within 2–5 business days.

Approved refunds are typically issued to the original payment method.

Your bank or payment provider may require additional time for the refunded amount to appear in your account.

Where can I find the complete return policy?

You can review our Refund & Return Policy on Arydee.com for full details about return eligibility, exchanges, refunds, return shipping responsibilities, and applicable exceptions.

For additional assistance, please email contact@Arydee.com.